How to divert calls to Turnkey Receptionist from existing numbers
When you join our service, you will be allocated a telephone number [TKR number] which you can publish and use as your business number, or divert calls to from existing telephone numbers.
If you are diverting calls from landline numbers, you can do this by using the following dial sequence to turn the diversion on and off:
For call forwarding of all calls (calls will no longer ring to your destination and will be diverted to the selected number)
|Divert all calls||*21[TKR number]#||Turns on diversion of all incoming calls to selected number|
|Cancel call diversion||#21#||Turns off diversion of all incoming calls|
For call forwarding if unanswered (this will only divert calls if the call is unanswered in selected time)
|Divert if unanswered||*61[TKR number]*nn#||Diverts all incoming calls when not answered to the specified number after nn second delay (we recommend you set nn to a maximum of 05 seconds). To use default delay, simply omit the ‘*nn’.|
|Cancel no answer diversion||#61#||Cancels diversion of all incoming calls when not answered|
For call forwarding if busy (Landline)
|Divert when busy||*24[TKR number]#||Divert all incoming calls when busy to specified number|
|Cancel when busy diversion||#24#||Cancel diversion of all incoming calls when busy|
For call forwarding if busy (Mobile)
|Divert when busy||*67[TKR number]#||Divert all incoming calls when busy to specified number|
|Cancel when busy diversion||#67#||Cancel diversion of all incoming calls when busy|
We advise to check your call diversions after you set them to ensure they are routing correctly.
Some providers, particularly VoIP providers, have different forwarding methods. The above are standard for Optus and Telstra. Please contact your telecommunications provider for advice if these do not work for your phone.