Any outbound lead nurture call centre sales team member will tell you that the job can be challenging. It’s not just the constant rejection that can wear you down, but also the long hours and the need to be “on” all the time. Having a unique set of character traits and skills for outbound nurture call centre sales team is crucial and will help you to be successful.
Still, some people just seem to excel at this type of work…
- They’re the ones who always seem to be staying positive, no matter what.
- They have great problem-solving skills and always find a way to overcome objections.
- They’re also patient and empathetic, yet assertive and approachable.
- They know how to handle conflict.
We value these character traits and skills in our outbound lead nurture call centre sales team:
Emotional Stability
One of the most important traits that a successful outbound sales rep should possess is a positive attitude. Often the calls will be long, and prospects may not be receptive however it is essential to remain positive throughout the entire process.
Creative Problem-solver
Rejection is inevitable when working in outbound call centres. Successful outbound sales reps are flexible and skilled in overcoming objections.
- They actively listen to the prospect
- Then uncover the root cause of their concerns
- Then address them with appropriate communicated solutions
Patience & Empathy
Having patience and empathy toward the prospect’s position is fundamental in this role. It helps in building trust and assures that the sales rep cares about the prospect’s needs.
Assertiveness
Being assertive and confident is crucial in guiding prospects through the sales cycle. Clear and concise communication is essential in keeping the conversation on track, achieving the desired outcome.
Knowledge retention and recall
Being able to answer any questions regarding the product or service is key. The quicker and more accurately a prospect’s questions are answered, the more confidence they will have in coming on board.
Team Player
Call centres operate at their peak when sales reps operate as a team, even if utilising a could base software. It is essential to operate as a team so that there is support available when necessary.
Organisational Ability
Sales reps need to be able to multitask.
Checking information, taking notes, and recording data needs to happen fluidly while the conversation with the prospect is taking place.
In conclusion
Building a successful career in outbound lead nurture call centre sales requires unique skills and character traits. A combination of being an assertive, empathetic, and patient problem solver with a positive attitude and organisational skills will position you for success with us at Turnkey!
