5 Reasons You Should Consider Using Turnkey Receptionists
The best virtual receptionists
A virtual receptionist, also known as an off-site live receptionist, does more than just answer calls. Turnkey Receptionists can improve your business’s ability to manage incoming calls from customers, adding a layer of professionalism to your consumer-facing communications. If you’re considering a virtual receptionist, you should be aware of the benefits one could extend to your business.
Is a virtual receptionist right for you? Here’s what you should consider.
What is a virtual receptionist?
A virtual receptionist serves the same role as an in-house receptionist, by answering phone calls, taking messages and setting appointments. The difference is that a virtual receptionist is located at a remote location.
These services allow small businesses to have a receptionist give personalized attention to small or large call volumes without requiring the business to hire, train and manage a full-time employee, along with all the added expenses and burdens
How does a virtual receptionist work?
Outsourcing to a Turnkey Receptionists allows a business to manage inbound calls in a professional way without requiring in-house staff to stop what they are doing to answer the phone lines. Instead, Turnkey Receptionists will handle inbound calls based on the needs of your business.
“The virtual answering service will answer all of your calls for you,” said Shayne Sherman, CEO of TechLoris. “You will work with the service to determine the script for the representatives to follow so that it’s pertinent to your business. Important calls will be forwarded to you, and messages and prospects will be compiled and sent to you to distribute to your sales team.”
For example, if you know certain types of calls can wait for a response, a live receptionist could be instructed to take a message and send it to the relevant party to address at a later time. If you want other types of calls to be forwarded to you immediately, a virtual receptionist can be instructed to put them through. Turnkey Receptionists can even answer common questions on your behalf.
The best virtual receptionists are flexible and adaptable to your business needs. We understand your business well enough to field incoming calls with the knowledge and professionalism to boost customer satisfaction. Turnkey Receptionists are willing and able to pivot services as your business’s needs change.
5 reasons to use Turnkey Receptionists
“The main thing you should look for when implementing a virtual answering service is, does it solve your current front-desk phone problems?” said James Harper, founder of AgencyFlare. “Where many small businesses fail is they don’t truly look to see if the virtual answering service can be customized to their phone challenges and needs. You should only implement a service like this if it’s solving a problem. It shouldn’t create more work for your front desk.”
If you’re considering using a virtual receptionist for your business, here are five benefits Turnkey Receptionists are able to offer you.
1. Free up internal resources
Many small business owners and their employees wear multiple hats, and handling the phone lines can take away from other important tasks. Outsourcing calls to Turnkey Receptionists takes the burden of customer service off your in-house team and places the responsibility with Turnkey Receptionists trained in increasing customer satisfaction.
2. Improve customer experience
Turnkey Receptionists guarantees that customers’ calls will be answered promptly and handled with professionalism and care. We are trained customer service professionals who understand the right way to represent your brand. Turnkey Receptionists have a positive impact on overall customer experience and, ideally, boost your retention rates.
3. Offer after-hours support
When your small business closes for the day or weekend, who is there to answer your phones? With Turnkey Receptionists, callers will still feel as though they are being taken care of, and their messages will be available to you when the business opens the next morning. Turnkey Receptionists can answer common questions on your behalf, callers might even have their issues resolved then and there. Expanding your customer service hours is yet another way to boost customer satisfaction.
4. Streamline appointment schedules
Setting appointments can be a tedious process, especially if multiple staff members are handling it in multiple systems. Passing off the task to Turnkey Receptionists unifies the appointment-setting process and keeps every stakeholder up to date through automatic notifications and shared calendars. Turnkey Receptionists can even deliver appointment reminders to reduce no-shows and last-minute cancellations.
5. Appear more professional
Maintaining a receptionist gives an appearance of prestige to your business. When a receptionist answers the phone on your behalf, it signals to customers that your business is a professional organisation with a refined workflow.
