The Game-Changing Power of Having an Instant SCALEABLE Team to Pick UP the Phone and Interact with Your Leads:
Communication is at the heart of every successful business.
While it might be true that the most concrete of business relationships form through face-to-face in-person interaction. We also cannot ignore that a large percentage of the human population is working and conducting business from home or in a remote workspace. Keeping this in mind, we can see that putting in place a competent, well-trained team that is scale-able is an essential part of success in the world of sales today.
Below I will explain a few things to consider when it comes to your company’s phone etiquette:
The Caller Wants to Speak to You:
If a potential client takes time out of their day to give you a call then it is important to remember that they are interested in what you are offering and you should feed into this interest.
You don’t need to go through all the awkwardness that comes with having to play a game of rock-paper-scissors over the phone as an icebreaker. Keep it short and sweet, get down to talking about business as soon as you can. This will show the potential client that you respect their time and schedule. This will show the client they can depend on you to handle their business needs in a timely, professional manner, at a time of their convenience.
Helps To Get Deals Done Quickly:
When a potential client makes an inbound call to a business, they often want to speak to someone knowledgeable. A person who can help them to resolve their problem/ need as quickly as possible. They seldom have time to waste and will not hesitate to take their business elsewhere if they feel they are not taken seriously.
This is why a scalable phoning team is vital.
You must adapt to your customer’s needs in a timely fashion and get the deal over the line as soon as possible. When the person who answers the phone cannot answer the client’s questions they should immediately know how to react to minimise the risk of lost sales. Your I.T. guy should not be spending an hour talking on the phone to a buyer because they do not know who to transfer the call to or which details to collect.
Not Having A Team Dedicated to Calling In Place Can Cause Your Company to Lose A Lot of Money:
The Global Call Centre Market is worth approximately USD 30 Billion per year, making it quite comfortably one of the most lucrative industries in the business world.
Can you imagine how much business you would miss out on simply because no one was there to answer a client’s call when they tried to contact you?
There is a lot of information showcasing that companies that do not have a dedicated call centre or team to handle customer queries over the phone. They are at a disadvantage when it comes to making a profit consistently.
Conclusion:
It has become abundantly clear that in today’s fast-paced market, the phone is an essential part of business and life. Having a dedicated, well-trained team in place to deal with your inbound and outbound calling needs will increase your chances of success. It will also help secure the long-term survival of your business.
